Support
Need help with Vertical? We're glad to help. Reach out any time and we'll get back to you.
Common questions
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple ID. To view, change, or cancel, open the Settings app on your iPhone, tap your name, then tap Subscriptions and select Vertical. Cancellation takes effect at the end of the current billing period.
How do I restore a purchase?
If you've subscribed before and aren't seeing your access, open Vertical, go to the subscription screen, and tap Restore Purchases. Make sure you're signed in with the same Apple ID you used to subscribe.
How do I delete my account?
In the app, go to Profile and tap Delete Account. This permanently removes your account and associated data and cannot be undone.
How do I report an AI response?
If a BibleChat or other AI response seems inappropriate or inaccurate, use the in-app report option on that response. AI responses are for devotional and educational purposes and should always be checked against Scripture.
Which Bible translations are available?
Vertical includes three popular translations you can switch between while reading. You can change your version from the Bible tab.
Still need help?
Email us at support@verticalstudy.app and include your account email and a short description of the issue so we can help faster.